OpenWetWare:Infrastructure/Service providers

MIT

DOST: Data Center Operations Services Team] procide co-location services and server management; contact: 617.253.7049, dost at mit.edu

• Datacenter in W91 runs attended service 24 hours a day with the exceptions: Saturday night, Sunday night, MIT Institute holidays, and MIT Institute special closings. Runs undergraduate student applications site, SAP applications, etc.
• Co-location services: $600/year for up to 2U
• Server management by ASST (Administrative Server Service Team); Harold Pakulat, 3-7728, manager of server operations group; Jody Housman, 3-3238, ASST
• Services and Pricing: 1 point = $1,250/year, billed quarterly
  • 2U = 1pt
  • Supported OS = 1pt
  • 24x7 service (monitoring and simple recovery) = 2pts
    • 4-hour hardware replacement (3rd party company); if part is on site than less time
    • Support may not be available on weekends(?)
  • TSM backup = 1pt
  • Server cost (HP DL380): ~$2,000/year
  • Total: 5pts x $1,250 = $6,250/year plus ~$2,000/year: ~$8,250/year

• Options for high availability
  • 2nd server (bldg E40) cost: ~$2,000/year for hardware (identical for easy maintenance) and ~4pts ($5,000/year) for support
  • 100GB of external high end storage (Symmetrix storage arrays synchronized via SAN using EMC SRDF) = 1pt
  • SAN is always synched to two locations, failover achieved by switching IP of the backup machine

ibiblio

• Sri mentioned that ibiblio is a reliable web host who would be willing to provide us their services (dedicated hosting?) for free.
• as a baseline ibiblio provides the basic services that any webhost would provide, including full access to your files and database, installing php and mysql applications, etc.
• we serve our collections (websites) from clusters of webserver, with the data on centralized filers and databases. This architecture has existing backup in place and is the default location for essentially all of our collections.
• access to Internet2

Commercial providers

Rackspace

• Services:
  • Managed Service Level Agreement
  • Internal network connected to multiple ISPs at disparate access points; datacenter located in Grapevine, TX (near Dallas); 1000GB of outgoing traffic (promotional offer), incoming traffic not counted (a nice benefit, since wiki is not a read-only website), info about billing for bandwidth.
  • redundant electrical grid connections, UPS, can run indefinitely on diesel
  • SAS70 Type II certified
• Sample server configs: hardware replacement time is 1 hour; load balancer, hardware firewall
• Software
• Backups: 25GB, full backup weekly, incremental backups daily; Legato tape back system, located in the same datacenter, retention: 2 weeks
• Customer portal: DNS Administration, bandwidth and backup utilization, etc
• Level 3 technicians on call 24x7x365
• 100% infrastructure availability guarantee backed by SLA
• Low-level intrusion detection system
• Hosted sites include: theonion.com, nfl.com, pfizer.com, atari.com, etc.
• Dell PowerEdge 2850: dual Xeon 3.2GHz, 2GB RAM, 2x SCA hot-swappable hardware RAID-1
• RackWatch Platinum included: email notification, technicians will automatically fix the problem according to policy.

• High availability using SAN
  • Cost would double for having it in two physically different locations

• Load-balanced solution
  • Red Hills Networks Webmux Load balancer
  • 2 x Dell PowerEdge 2580
  • Dell PowerEdge 2580 and Rackspace server

Rackspace alternatives

• Peer1 (yes, they do managed servers), Colo4Dallas and Carpathia Hosting

• Softlayer
  • $400/mo
  • unmanaged - won't restore files in the event of drive failure?

• Hostway (same as NetNation?)
  • $400 for Dell PowerEdge 2850, $350 setup

• LiquidWeb
  • good comments generally but 30 min outage due to lightning described here
  • 100% Network Uptime Guarantee
  • 2 Hour Hardware Replacement SLA
  • 2400GB Premium Multi-Homed Bandwidth (1200in and 1200out)
  • $400 dual Xeon or dual core dual opteron + $120 for scsi raid, no setup fee
  • CentOS
  • 50GB remote backup free

Data Return LLC

• MHOne - utility computing solution based on VMWare Infrastructure
• Company founded in 1996
• SAS 70 (Type II) datacenter
• Dual-path, dual-entry fiber facilities
• Load balancer
• Bandwidth: 1Mb/s(?)
• Daily incremental, weekly full backup: 10GB. Two weeks of tape media stored on site, two more weeks are stored in an offsite facility.
• Infiniserver: 2 virtual processors, 2GB "virtual" memory
• Storage: 50GB
• RHEL ES, 1 yr std support per server
• MySQL - customer provided
• Service level: MHOne Infiniserver

Slicehost

• VPS hosting
• 2048slice: 2048MB memory, 80GB storage, 800GB bandwidth, $140

Amazon Web Services

• Amazon Elastic Compute Cloud (Amazon EC2) - in Limited Beta (August 2006)
• Technical documentation
• enables you to increase or decrease capacity within minutes
• root access to each instance, and you can interact with them as you would any machine
• each instance predictably provides the equivalent of a system with a 1.7Ghz Xeon CPU, 1.75GB of RAM, 160GB of local disk, and 250Mb/s of network bandwidth.
• Pricing
  • $0.10 per instance-hour consumed (or part of an hour consumed).
  • $0.20 per GB of data transferred outside of Amazon (i.e., Internet traffic).
  • $0.15 per GB-Month of Amazon S3 storage used for your images (charged by Amazon S3).
• Fedora Core 3 and 4 are explicitly supported, but any distro based on the 2.6 kernel should work.
• Slashdot post
• Reddit post
• Maluke Co. blog
• Techcrunch blog

Mosso

• a Rackspace venture
• $100/month, 80GB storage, 2000MB traffic
• Full System Administration
• Managed Backup & Security
• 24 x 7 Support
• No shell access

3TERA

• AppLogic is a grid operating system for scalable web applications and services
• Your billing rate will be the list price of 10 cents (US) per GBhr. If you start an application on your grid that uses exactly 2GB of system memory, a record will be generated by the metering system on your grid and reported back to 3tera's master billing system. The metering system will continue to report that the application is running every 30 minutes. If you then stop the application 10 hours later, a new record will be generated and reported. The billable resource usage will be 20GBhr, 10 hours times 2GB, and the cost will be $2.00 (US)

Hosted Solutions

formerly known as Boston Datacenters, Inc.

NetNation

• Infrastructure
• Based in Canada, datacenter in Austin, TX
• 1-hour hardware replacement
• 100% network and power guarantee SLA
• OS updates included but not custom application support (billable at $75/hour)
• Backups: $50GB FTP space included, managed backups: $99/month
• Dell PowerEdge 2850 with RAID: $450/mo, $350 setup (link)
  • Dual XEON 3.0 Ghz
  • 2048 MB DDR2 RAM
  • 3 x 73 GB SCSI (RAID 5)
  • 500 GB Bandwidth
• less hand holding, support is billable at $75/half hour
• Bandwidth: 500GB incoming and outgoing

C I Host

• Dedicated Linux server: dual Xeon, 1.5 GB RAM, 2x80GB SATA RAID-1, $600/mo, $300 setup (with a 1-year contract)
• 30 minute hardware replacement, 3,500GB bandwidth
• only minimal support is included, extra support is billed hourly

The Planet

• List of server configurations
• 12 month contract required
• Urchin included
• 2,500GB bandwidth
• basic support

CSC - Computer Sciences Corporation

• Based in California
• quote pending

Logicworks

• "enterprise level managed hosting provider": usually 10 servers and up
• Basic High-Availability Solution (2 DB servers, 2 web servers, firewall and load balancer)

VeriCenter

• Michael Lee, Ed Buck, 281-584-4577
• AppSite Hosting
• 100% power and network SLA
• 24/7 service and support
• Atlanta Data Center is SAS 70 Type II certified
• Premier 2 package
  • Dell PowerEdge 2850 Dual Xeon
  • 3GB RAM
  • 4 x 73GB Drives R5
• Redundant Cisco Firewall protection with completely customizable rule sets
• Red Hat Enterprise Linux operating systems with 24x7 administration and patching services
• Bandwidth - 1,000 GB of monthly data transfer
• Email services - 10 domain based addresses per server, 50 MB of storage per box and full anti-virus protection
• Two hours of monthly support are included in the monthly recurring charge

Netriplex

• Headquarters in Boston, MA; datacenter in Asheville, NC
• 25Gb Month Offsite Backup
• 100% Uptime SLA
• 24 x 7 Toll Free Technical Support
• Multi-homed (OC 12) connectivity
• A Dedicated Account Manager
• Dedicated Monthly bandwidth transfer for 100GB burstable up to 10Mbps
• Server Configuration DELL PowerEdge SC1425:
  • Dual Intel® Xeon™ Processor at 2.8GHz/2MB Cache, 800MHz FSB
  • Red Hat Enterprise Linux
  • 2 Drives Attached to add in SCSI Controller, Software RAID 1
  • Controller Card,SCSI,39320,Internal/External,U3,Low Voltage Differential
  • 2x 73GB 10K RPM Ultra 320 68pin SCSI Hard Drive
  • Hardware RAID possible with upgrade to PowerEdge 1850 for $35/mo
• Free DNS for up to 5 domains

LayeredTech

• A high-speed dedicated Internet server
• Hardware guarantee: Layered Technologies' will replace failed hardware within 2 hours
• Basic server monitoring: 24 hours a day, 7 days a week, 52 weeks a year*
• 99.9% SLA
• Total control of your server with root or administrator access
• Rack space in Layered Technologies data center
• Server reboot and/or application shutdown and restart
• Uninterruptible power management system
• Uninterrupted air cooling and security system in the data center location
• Connection to 9 backbone providers
• 24/7/365 onsite hands and eyes for reboots and assistance
• FAQ: Our Support Department is here to help assist you in matters that require hands on support or have to deal with issues directly related to the network, power, bandwidth, hardware of the server, reboots and some OS issues. Additional support, or level 2 and above, costs $75/hr.
• No contracts, 7 day notice
• Customer is responsible for DNS
• Sublets space from Savvis datacenter in Fort Worth, TX
• Dell PowerEdge, $300/mo, $100 setup - servers

Pair Networks

• FreeBSD and P4 only, no RAID?

ServInt

• $400/mo, 2x dual core Xeon, 2GB RAM, 2x 250GB SATA RAID hot swappable, 2000GB transfer, overage $1/GB
• Fedora/CentOS
• We can also patch and update the Base Operating System, as well as primary applications such as Apache, PHP, and MySQL when necessary, install third-party software, monitor a variety of services on each account, and proactively resolve issues that present themselves. We answer lots of questions, and try to help in every way.

EV1Servers

• Server: $400/mo, $100 setup, dual Xeon 3.2GHz, 2x73 SCSI, 2500GB transfer
• RHEL3 only?

Server Central

• PowerEdge 2950 for $470/mo, $300 setup, 2x Xeon, 4GB RAM, 6x 73GB SCSI in RAID, 1200GB transfer
• Customers: php.net, arstechnica.com, yousendit.com
• Based in Chicago, IL
• Datacenter facilities are provided by Equinix (www.equinix.com) and SARA Computing (www.sara.nl)
• phone support 24/7
• redundant network and power

Rackmounted

• Free 3 hours of support for the 1st 3 months; after that, 1st 30 mins free, $100/hour in 15 min increments (standard/simple support)
• $450/mo, $100 setup, 2x 3.2 Xeon, 2GB RAM, 1000GB transfer, 2x 160GB ATA
• Full management:
  • Operating system installation
  • Rebooting
  • DNS Service
  • Free Simple Support
  • Operating system management
  • Software updates
  • Software installations

Peer1 Networks

• Anthony Taliercio, 866-823-9806, ataliercio at peer1.com
• RedHat Linux Enterprise - 4.0 ES
• 2 x Intel Xeon 3.0 GHz, 2GB DDR RAM, 2 x 250 GB SATA Hard Drives - RAID-1, generic hardware
• Daily Incremental Backup, 30 Day Retention Period
• Gold Support (24/7/365 System Admin Level Support, Managed OS Patching)
• Personal Sales Account Manager
• 1-Hour Hardware Replacement SLA
• 100% Network Uptime SLA on PEER 1 Network (over 500 Network Peering Partners, 12 POPs Throughout N America and Europe)
• Aggregate Data Transfer: 1000 GB per Month, 100 Mbps connection)
• DNS is included

Fast Servers

• Velocity Enterprise DX
• Dual Xeon 2.8GHz Processors
• 2GB RAM
• 2x146GB SCSI HDs
• RAID 1
• centOS
• 1500GB Bandwidth
• Up to 5 IPs
• DEFCON 4 Server Management
• $533/mo, no setup fee
• basically unmanaged only basic network monitoring
• Server customization page

ServePath

• Managed and dedicated hosting and load balancing solutions
• Redundant network
• Data center is located in San Francisco’s South of Market Area (SOMA)
• Upgrade to SAN available