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The Mac address (from net -v) is

 00 01 55 D2 30 F0

This should be assigned IP address

The serial number Promise Vtrak E610f is R7SV08N12036 Hitachi Ultrastar 1 TB PBHJ86BF

excerpted from VTrak_E-Class_ QSG_v2.1.pdf

Setting up the Serial Connection

VTrak has a Command Line Interface (CLI) to manage all of its functions, including customization. A subset of the CLI is the Command Line Utility (CLU), a user-level interface that manages your VTrak via your PC’s terminal emulation program, such as Microsoft HyperTerminal. This procedure uses the serial cable connection you made in Step 5 (see page 27). You must use the CLI or CLU to assign an IP address to the VTrak to enable a network connection for WebPAM PROe. 1. Change your terminal emulation program settings to match the following specifications: • Bits per second: 115200 • Data bits: 8 • Parity: None • Stop bits: 1 • Flow control: none 2. Start your PC’s terminal VT100 or ANSI emulation program. 3. Press Enter once to launch the CLI. 4. At the Login prompt, type administrator and press Enter. 5. At the Password prompt, type password and press Enter. At this point, you are in the CLI. You can continue using the CLI to make network settings or you can switch to the CLU. Go to: • Setting up with the CLI (page 30) • Setting up with the CLU (page 32) Choosing DHCP or a Static IP Address When you setup your VTrak, you have the option of: • Enabling DHCP and letting your DHCP server assign the IP address to the VTrak’s virtual management port. • Specifying a static IP address for the VTrak’s virtual management port. If you choose to enable DHCP, have your Network Administrator dedicate an IP address for the VTrak, linked to the VTrak’s MAC address. This action will prevent the DHCP server from assigning a new IP address when the VTrak restarts, with the result that users can no longer log in. VTrak E-Class Quick Start Guide 30 To access the MAC address for VTrak’s virtual management port: • In the CLI, type net -v and press Enter. • In the CLU Main Menu, highlight Network Management and press Enter. Then highlight Virtual and press Enter.

If a drive dies, first open a tech support RMA, send them a log, then they will send you an RMA. Or try this: After talking with my manager it seems the drive is not bad rather it was pulled from the VTrak or someone bumped it loose. To fix this, pull the drive if you haven’t, then put the drive back. It will either try to rebuild to that drive or if will come up as Stale. You will have to telnet into the VTrak and clear the stale configuration. To telnet into the VTrak open a terminal window type telnet then IP then 2300 so it would look like “Telnet 2300” then you will have to log in using your administrator name and password. Once in type menu and scroll to Physical Drive Management then scroll down to the stale drive and hit enter. You will then see [Clear Stake Configuration] hit enter on that and the drive should then be unconfigured and ready to rebuild into your array.

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