BioMicroCenter:FAQ

HOW DO I GET MY DATA
You will be notified by email that your data is ready. The data will be placed on one of our server for you the download.

Windows

 * There is a Windows applications client called SSH Secure Shell available at :
 * http://biomicro-bioanalyzer.mit.edu
 * Instructions to use the application can be found Instructions to use SSH.

Macintosh Application

 * There is a Macintosh client called Fetch 5.3.for Macintosh.
 * It can found http://ist.mit.edu/
 * Select software : File transfer – Macintosh
 * Direction for installing and using Fetch are located here:
 * http://ist.mit.edu/services/software/fetch/53

UNIX

 * Samples can be copied from our servers using scp
 * Use the SSH client or Fetch to find the precise filenames / directory you want.

Direct Mount
Illumina data is also made available by direct mount for many users on the MIT campus or who are running VPN. While we are transitioning to the Isilon system, not all labs may have access. Contact Stephen Goldman if you are interested.

Accessing the server
Your user name and password will be included in the email. To obtain your data, enter the following in your client:

Host:      bmc-150.mit.edu user:      provided in email Password:  provided in email

Please contact Stephen Goldman if you have difficulty obtaining your data.

Do you take samples from outside MIT?
The BioMicro Center is built to serve the MIT community. As such, members of the MIT community have priority on all of our services. However, if we have extra capacity, we are happy to make it available scientists not affiliated with MIT, with the caveats that MIT samples *always* have priority and that access is finite. The BioMicro Center retains the right to refuse any sample.

How can we ship samples to you?
Please email biomicro@mit.edu to arrange a drop off date and time. DNA samples should be shipped at 4C and RNA samples should be shipped on dry ice.Samples should be submitted with a completed order form and shipped by overnight delivery to:

MIT BioMicro Center 31 Ames Street, Building 68-316 Cambridge, MA 02139

The pricing form says "NA". What does that mean?
Some of our services are specifically restricted to the MIT community and we cannot offer them to outside users. Others are restricted to academic labs. Please email us at biomicro@mit.edu if you have any questions.

What is your billing address?
Payments should be made to our finance office at:

Massachusetts Institute of Technology Biology Finance Office, Attn: Alison Salie 77 Massachusetts Avenue, 68-157 Cambridge, MA 02139

CONTACT
Please contact Stuart Levine at 617-452-2949 if you have any questions, or stop by our lab at 68-316.